We have 3 medical reception staff - Dianne, Elaine and Tricia. The reception staff are specially trained to help you gain access to different members of the practice team. They will help you with appointments, give you test results where appropriate, pass on messages and deal with other enquiries you may have. If you are asked about the nature of your call, it is because this is helpful information for the doctor to have. In a busy practice the receptionist are often hard pressed, so please be patient. All practice staff are bound by the same rules of confidentiality.